Terms of use – Private sellers

Introduction

Welcome to EnterReg! We’re excited you’ve chosen us to help sell your car. Before you start using EnterReg however, you must read and accept these terms. We’ve tried not to be too heavy on the legal jargon where possible so you know there’s no grey areas as to what to expect from us, and what we expect from you.

This is a legally binding document between you and EnterReg, so please do read all of it thoroughly to understand your legal rights and obligations. If you cannot agree to these terms then unfortunately you cannot use our service.

These terms apply to you as a private seller. If you’re a car trader or dealership, our terms of use for traders apply to you instead.

If you have any questions or queries, please get in touch with us directly via our contact page or email us at support@enterreg.com. We’re always happy to help.

Who we are

When we say EnterReg, we, us or our, we’re referring to EnterReg Ltd. EnterReg Ltd is a company registered in England and Wales under company number 13419074 with the registered office address of 25 Park Street West, Luton, Bedfordshire, United Kingdom, LU1 3BE.

When we say you or your, we mean you – the private individual creating an account and listing your vehicle for sale.

What EnterReg is (and what it isn’t)

EnterReg connects private sellers like you with verified car traders. You list your car, traders see it, and they can make you offers or get in touch. Simple as that.

It’s important you understand our role in all this, so here it is in plain terms – we’re the introduction, not the deal:

1. We don’t buy, sell, own, inspect or take possession of any vehicle listed on our platform.
2. We don’t act as an agent, broker or middleman for you or any trader.
3. We don’t handle payment for vehicles, hold money on anyone’s behalf, or provide escrow services.
4. We don’t set, recommend or guarantee any price, valuation or offer.
5. Any sale you agree with a trader is a contract between you and that trader only, on whatever terms you agree between yourselves.

Using EnterReg is completely free for private sellers – no listing fees, no commission, no hidden charges. We make our money from the subscriptions traders pay to use our platform.

Who can sell on EnterReg

To create an account and list a vehicle you must:

1. Be at least 18 years old.
2. Be a resident of the United Kingdom.
3. Be the registered keeper or legal owner of the vehicle you’re listing, or have the owner’s express permission to sell it.
4. Be selling as a private individual, not in the course of a business.

That last one matters. If you buy and sell vehicles as a business – even a side business – you’re a trader, and you must sign up through EnterReg for car dealers instead. Listing as a private seller when you’re actually trading is a breach of these terms, and we may ask you at any time for proof that you’re the registered keeper (such as your V5C). If you can’t provide it, or we reasonably believe you’re trading, we’ll remove your listings and may close your account.

Your account

When you sign up we’ll ask for your name, email address, phone number, postcode and a password. In return, we ask that you:

1. Give us information that’s true, accurate and complete, and keep it up to date.
2. Keep your password strong, secret and secure – don’t share your account with anyone else.
3. Let us know straight away at support@enterreg.com if you think someone else has accessed your account.

You’re responsible for everything that happens under your account. If we reasonably believe your account has been compromised or is being misused, we may suspend or close it to protect you and other users.

Listing your vehicle

How traders contact you

At the end of the listing process, you choose exactly how traders can reach you:

1. EnterReg offers and messages – our closed, on-platform system where traders send you offers and messages. This is always on and can’t be switched off, as it’s the core way EnterReg works.
2. Phone, WhatsApp and email – these are entirely up to you. Turn on any of them, all of them, or none of them, and change your mind whenever you like through your account.

By switching on an optional contact method, you’re consenting to verified traders contacting you through that channel about your listing. Your phone number and email address are only shared with traders in line with the choices you’ve made. For the full picture on how we handle your personal data, see our privacy policy.

If a trader contacts you in a way that’s abusive, fraudulent or just plain inappropriate, report it to us at support@enterreg.com and we’ll investigate. We hold traders to high standards and have a zero-tolerance policy for abuse.

Our traders are verified – but do your own checks too

Every trader on EnterReg is verified against Companies House records before they can see your listing, so you know you’re dealing with a registered, legitimate business rather than a stranger off the internet.

That said, we want to be straight with you about what verification does and doesn’t mean. It confirms a trader is a registered company – it’s not an endorsement or guarantee from us about their honesty, their conduct, or whether their offer is a good one. Traders are independent businesses acting for themselves, and responsibility for a trader’s conduct, offers and dealings with you sits with that trader, not with EnterReg.

Offers and completing your sale

1. Any offer you receive – through EnterReg or any other channel – comes from the trader, not from us. We don’t verify, underwrite or guarantee any offer.
2. No offer is binding on you or the trader until you both reach an agreement between yourselves.
3. You’re free to accept, reject, negotiate or ignore any offer. No pressure from us, ever.
4. Completing the sale – inspection, payment, paperwork, notifying the DVLA and handing over the car – happens directly between you and the trader, outside our platform, and is entirely your and their responsibility.

A few tips for staying safe: make sure payment has fully cleared before handing over your car or its documents, complete the DVLA transfer of ownership promptly, and be wary of anyone asking to do things in an unusual way. If something feels off, trust your gut and get in touch with us.

When you accept an offer

When you accept an offer through EnterReg, both you and the trader receive an email confirming it, and from there the two of you take it forward directly – arranging the inspection and completing the sale between yourselves.

To be clear about what acceptance means: it tells the trader you intend to sell to them at that price, but it doesn’t create a legally binding sale by itself. The actual contract of sale is formed between you and the trader when you finalise the deal – usually after they’ve inspected the vehicle. Either side may still walk away before that point, for example if the inspection reveals the car isn’t as described, or the trader doesn’t follow through.

We do ask both sides to act in good faith. Only accept an offer if you genuinely intend to sell to that trader, turn up to inspections you’ve agreed, and let the trader know promptly if your circumstances change. Traders are held to the same standard – if one accepts a deal and then messes you about, report it to us.

Leaving reviews

Where we offer the ability to leave reviews or feedback about traders, we want them to be useful to other sellers, so a few ground rules apply. Your review must be honest, based on your own genuine experience of dealing with that trader through EnterReg, and must not contain anything defamatory, offensive or unlawful. You mustn’t leave reviews in exchange for payment or other incentives, or review a trader you haven’t actually dealt with.

By leaving a review you grant us the same licence over it as over your other content, and we may moderate, edit for legal reasons, or remove reviews that we reasonably believe break these rules. We don’t remove reviews just because a trader doesn’t like them.

The big no-no’s that you must never do

1. Use our services for anything unlawful, fraudulent or misleading.
2. Attempt to bypass, probe or interfere with the security or proper working of our platform.
3. Scrape, harvest or systematically extract data from our services.
4. Use our platform to send spam, marketing or anything unrelated to genuinely selling your vehicle.
5. Impersonate anyone or misrepresent who you are or your relationship to a vehicle.
6. Upload anything defamatory, obscene, infringing or otherwise unlawful.
7. Accept offers you have no genuine intention of honouring, or repeatedly agree deals with traders and fail to follow through.
8. Use our platform purely to gauge your car’s value with no genuine intention of selling it.
9. Act in a manner that is rude, abusive or disrespectful to any EnterReg employee or customer. We have a strict zero-tolerance policy for all forms of bullying, harassment or abuse.

What we own

We own everything we’ve put into our service unless stated otherwise – the branding, design, features and functionality, along with all the copyrights, trademarks and other intellectual property that protect them. You agree not to copy, modify, distribute, reproduce, decompile or reverse engineer any of our services except as needed to use EnterReg as intended.

Availability and changes

We do our utmost best to keep EnterReg available 24/7, but we can’t promise it’ll always be uninterrupted or error-free. Occasionally we’ll need downtime for maintenance and improvements, and we may update, change or withdraw parts of our service for business or operational reasons. Where a change materially affects you, we’ll give you reasonable notice where we can.

Your right to cancel

As a consumer signing up online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your agreement with us within 14 days of creating your account, without giving any reason. Because EnterReg is completely free for private sellers, there’s nothing to refund – cancelling simply means closing your account, which you can do at any time anyway through your account settings or by emailing us at support@enterreg.com.

By creating an account and listing your vehicle, you’re asking us to provide the service straight away, including during the 14-day cancellation period.

Closing your account

You can close your account at any time through your account settings or by emailing us at support@enterreg.com.

We may suspend or close your account, or remove your listings, with immediate effect if you break these terms, if we reasonably suspect fraud or unlawful activity, or if the law requires us to. Where it’s reasonable to do so, we’ll tell you why.

Any parts of these terms that by their nature should carry on after your account closes – such as our respective liabilities and the licence over content already shared – will continue to apply.

Our liability to you

Let’s be upfront about this bit, because it matters.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t legally be excluded or limited under the law of England and Wales. If you’re a consumer, nothing in these terms affects your statutory rights.

Subject to that:

1. We provide EnterReg with reasonable care and skill, but listings and offers come from users, not us. We don’t inspect vehicles, verify listings or vet individual offers, and we make no promises about the accuracy of any listing or the conduct of any user.
2. We’re not liable for any loss or damage arising from a transaction, negotiation or contact between you and a trader – including misrepresentation, non-payment, or a trader breaking an agreement with you. Your recourse in those situations is against the trader concerned.
3. We’re not liable for losses that weren’t foreseeable to you and us when you accepted these terms, or that weren’t caused by us breaking them.
4. As EnterReg is completely free for private sellers, and to the maximum extent the law allows, our total liability to you in connection with our services is limited to £100.

Your privacy

Your personal data is handled in line with our privacy policy and cookies policy, which explain what we collect, how we use it, and who we share it with – including exactly how your contact details are shared with traders based on the preferences you’ve set.

Additional terms

1. Changes to these terms – Sometimes we’ll update these terms as our services expand and improve. The current version will always be available on our website, with the date last updated shown at the top. If we make material changes, we’ll do our best to give you notice, typically via email. If you don’t agree with an updated term, you can stop using our service and close your account.
2. Entire agreement – These terms, together with our privacy policy and cookies policy, form the entire agreement between you and us about your use of EnterReg as a private seller.
3. Enforcement of terms – If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain enforceable.
4. No waiver – If we don’t enforce a right under these terms straight away, that doesn’t mean we’ve given it up.
5. Assignment – You can’t transfer your rights under these terms to anyone else. We may transfer ours to another organisation, and we’ll let you know if we do.
6. Third parties – These terms don’t give any rights to anyone else under the Contracts (Rights of Third Parties) Act 1999.
7. Relationship between the parties – Nothing in these terms creates a partnership, joint venture, employment or agency relationship between you and us, or between you and any trader. You’re responsible for resolving any disputes between you and a trader directly with them.

Complaints, governing law and disputes

If you have a complaint, please contact us first via our contact page or at support@enterreg.com – most things can be sorted quickly and easily by talking to us.

These terms are governed by the law of England and Wales, and any dispute can be brought in the courts of England and Wales. If you live in Scotland you may also bring proceedings in the Scottish courts, and if you live in Northern Ireland you may also bring proceedings in the Northern Irish courts.